We want every gift to bring pure joy. If your order isn't completely right, our simple return and replacement process ensures a swift resolution.
For unopened non-perishable gift items
Priority replacement for damaged deliveries
Swift return to original payment method
Support team helps process pick-ups
Conditions under which products are eligible for return.
At GiftVillage, your complete satisfaction is our priority. We accept returns on eligible standard, non-perishable items within 7 days of the delivery date.
Items excluded from our standard return policy due to hygiene or personalization.
Due to safety, health, and custom crafting requirements, certain product categories are non-returnable and non-refundable unless delivered damaged or defective:
Fresh floral arrangements, cakes, chocolates, pastries, and fresh food hampers.
Personalized name engravings, custom photo prints, and tailored gift box inscriptions.
Immediate priority replacement process for transit damage.
We take immense care in packaging every gift hamper. However, if your gift arrives damaged, broken, defective, or incorrect:
Please notify our customer care team within 24 hours of delivery with photos or a short video showing the damage.
Upon verification, we will immediately arrange a Priority Same-Day / Next-Day Replacement at no extra cost, or issue a full refund.
Step-by-step process to request a return or exchange.
Initiating a return is simple and straightforward:
Information on return delivery charges.
Return shipping policies depend on the reason for return:
How and when your refund will be credited.
Once your returned item is received and inspected at our fulfillment studio:
Direct contact channels for return assistance.
Have questions about a pending return or need urgent help with a damaged package?
Our customer support team is available to assist you with return pickups, damage reports, and refund updates.
