Please read these terms carefully before placing orders or using the GiftVillage platform. They govern your rights, obligations, and the rules of service for our curated gifts and delivery services.
Overview of the legal agreement between you and GiftVillage.
Welcome to GiftVillage. These Terms and Conditions ("Terms", "Agreement") govern your access to and use of our website, mobile application, services, and online store (collectively, the "Platform").
By accessing, browsing, creating an account, or purchasing products on GiftVillage, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must discontinue using our Platform immediately.
Your account security and accuracy of recipient details.
When creating an account on GiftVillage, you are responsible for maintaining the confidentiality of your login credentials, password, and account activities.
If you suspect unauthorized access to your account, please notify our customer support team immediately at giftvillage@gmail.com.
Product pricing, order confirmation, and payment handling.
All orders placed through GiftVillage are subject to acceptance and availability. Once you place an order, you will receive an automated order receipt confirmation email containing your details.
All prices are listed in local currency (or selected storefront currency) and include applicable taxes unless explicitly stated otherwise.
We strive for total pricing accuracy. In the rare event of a system error, we reserve the right to correct pricing or cancel affected orders with full refund.
We support multiple payment methods including credit/debit cards, online payment gateways, and wallet options. All transactions are securely processed using industry-standard encryption algorithms.
Guidelines for custom gifts, greeting cards, and engraved items.
GiftVillage offers customized packaging, personalized cards, and tailored gift items. To maintain high standards, please adhere to our content guidelines for custom messages:
Please Note: Custom-engraved items or personalized printed hampers cannot be cancelled or altered once production or printing has begun.
Delivery timeframes, recipient verification, and perishable goods.
We offer express, standard, and scheduled delivery options for your convenience. Delivery times provided at checkout are estimates based on location and courier partner schedules.
Our policy regarding return requests, damaged items, and refunds.
Your satisfaction is our top priority. We maintain a fair return and replacement policy:
Standard non-perishable goods may be returned within 7 days of receipt provided they remain unused, unopened, and in original packaging.
If your gift arrives damaged or defective, notify us within 24 hours with photos. We will arrange a priority replacement or full refund.
Approved refunds will be credited back to your original payment method within 5–10 business days depending on your issuing bank.
Trademarks, copyrights, and website content protections.
All content published on the GiftVillage Platform—including logos, trademarks, graphic designs, product images, page layout headers, text, button icons, software code, and brand copy—is the exclusive property of GiftVillage or its content suppliers and is protected under international intellectual property laws.
You may not copy, reproduce, republish, upload, post, transmit, or distribute any material from this site without our prior written authorization.
Legal disclaimers and scope of corporate liability.
To the maximum extent permitted by applicable law, GiftVillage shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of, or inability to use, our services.
Our maximum total liability for any claim arising out of or relating to an order placed on GiftVillage shall be limited to the total amount paid by you for that specific order.
Jurisdiction laws and formal resolution mechanisms.
These Terms and any separate agreements shall be governed by and construed in accordance with local laws and regulations governing e-commerce operations.
Any disputes arising in connection with these Terms shall first be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with applicable commercial arbitration rules.
Updates to terms and how to contact our legal support team.
GiftVillage reserves the right to revise or modify these Terms at any time. Any changes will become effective immediately upon posting the updated Terms on our Platform. Continued use of our Platform indicates your agreement to the revised Terms.
If you have any questions or require clarification about these Terms & Conditions, please contact our support team:
Our customer support team is available 24/7 to answer your questions regarding orders, customization, or legal policies.
